Tag Archives: social media

Connection, Communication, Consolidation, Convergence, Context

Last week I was presenting my thoughts & ideas on future tech & trends with a client, so I thought I’d share them here… but let’s look at where we’ve come from, where we are now & where we appear to be heading.

Connection: Advent of the internet; Arpanet (1969), email (1972), internet mainstream (circa 1982), the web (1989)

Communication: Social media, Amazon (1994), Google (1998), Facebook (2004), YouTube (2005), Twitter (2006). RFID & NFC payment systems, Oyster card (2003), Starbucks (10% of transactions are now NF & Mobile)

Consolidation: (Hub Device) Technology & users reliant on connectivity to the internet. Most obvious tech consolidation is the smart phone, no longer separate cameras, music players, web browser (iPhone 2007)

Now
Convergence:
Individual devices share data & influence one another autonomously (AKA The Internet of Things). We’re moving away from a world of dumb devices, to one of connected intelligent smart devices.
Consumption / Gathering:
Wearable devices: Wrist: Nike Fuel, Jawbone UP, Fit Bit, Nymi, Pebble, Samsung Gear, Sony SmartWatch, Qualcomm Toq, TomTom, Nissan Nismo / Head: Google Glass, Weartrons RnR, Melon / Feet: Nike+ Sensor.
Sensors: Medical Equipment (health, safety) Scanadu Scout Tricoder, Climate & Ambient Systems, Automobiles
POS & POI: Info Boards, Posters, Displays, Barcode Scanning, RFID / iBeacons (Estimote)
Smart Devices & Home Appliances: Music, TV, Lighting, Utilities, Security (locks, access controls, monitoring).
Prime Devices: Sony Lens Camera, POV’s, Audio Recorders
Creation / Output: Bespoke Product Design, 3D Printing

Where we’re heading:
Context: Location & context specific “big” data & actions
(The Age of Context / Networked Society).
Example: You’re on your way to a meeting, your Hub Device, knows where you are, your schedule, where you’re going, who you’re meeting (so it likely knows where they are too), what the traffic conditions are like ahead. Earlier it told you to leave early as there was traffic congestion, but that’s cleared, so you’re going to be early, so it suggests you wait it out at one of your favourite coffee shops (it knows there’s space at the coffee shop and can even tell you where the nearest parking space is, it could even pre-order your drink for you if you want), but it also knows it’s your kids birthday and has access to your to do list, so it suggests you can use the downtime to order & pick up the present, as there’s a special promotion on at the moment.

The Age of Context relies on the autonomous sifting of Big Data and putting it into context. Big Data is a cinch to create, but unfortunately a major stumbling block is the lack of correlation between systems & datasets, there are no open standards or protocols for sharing, and the likelihood of the social silo’s of Google, Facebook, Twitter & FourSquare et al sharing our data anytime soon is unlikely without a disruptive element.

The News & Education sectors will continue to go through major shifts, with Healthcare undoubtedly seeing the next major shake up with advances in self monitoring data & preventative care.

Brands & advertisers have huge opportunities to make their offerings even more granular & responsive, so stand a better chance of interaction, by being more personal & engaging by leveraging the viewers personalised preferences & location based data. In effect Contextual Advertising, is the Marketeers equivalent to responsive web design, advertising that adjusts to the viewers location & tastes.

Keeping with the C theme, I could suggest the next stage will be “Coherence” (the quality of forming a unified whole), but I won’t go that far for now… I can’t predict the future, things we take for granted today, weren’t even launched or invented 2-3 years ago, so who knows what we’ll be using in 5-10 years time?

Below is an example of a Networked Society (more examples on the Ericsson Channel)

Second Sight

With more and more of us having a mobile or tablet device within arms reach no matter where we are, you’d think that would give advertisers more opportunities to grab our attention, but the opposite maybe true. With DVR’s we pause live TV and watch it when we want, and more often that not we skip the adverts.

But recent research by Ofcom has found that the living room and live TV is making a surprise come back, with 91% of adults saying they watch TV in their living rooms (up from 88% in 2002), with 25% “Media Meshing” (interacting with the live shows via Twitter, Facebook etc), but most surprising of all is that 90% of TV watched in the living room was live. Although that’s only half the story, as  41% of households have only a single TV now, that’s up from 35% 10 yrs ago (with only 50% of 5-15yr olds now, it was 70% in 2007). While youngsters may now spend more time in the same room, they’re focused on their mobile or tablet device, so they maybe  in close proximity, but they’re no engaging or communicating locally.

Below are some interesting stats collected by the Time Warner Media Lab on the effectiveness of advertising and the second screen.

 

infographic-second-screen-effect-1

 

data-timewarner-05-2013

Defining a Fan

A short film exploring the roles of fan culture and their importance to brands.

Personally I think Aaron Bogucki nails the definition of a fan by saying “A fan is someone that finds something so inspirational that they alter their lifestyle to support it”

An important takeaway is that big brands need to respect that for someone to be a real fan and possible advocate, they need to do so freely and without pressure or coercion.

created by we are amplify

9 Out of 10 Cats With Opposable Thumbs Prefer Facebook!

I caught this advert at the weekend, I thought it was wonderful… although it didn’t make me want to rush out to buy some Cravendale milk! Also worth noting is Cravendale have created an online campaign around this advert, encouraging viewers to follow them on Twitter or like their Facebook page, buts what’s telling is that they have 33,ooo Facebook fans but only 3,500 Twitter followers, or another way of saying it, is that 9 out of 10 cats with opposable thumbs prefer Facebook! (maybe I’m getting my advertising messages confused!)

you should follow me on twitter here

Homeless Guy with Golden Voice

I saw this video on Phil’s Unionversity website yesterday and was blown away by this guys voice, the voice just doesn’t go with what you’re seeing, he’s amazing! Drugs and alcohol have taken their toll on his life and he’s fallen on hard times, but the social web has shown it’s a force for good again, as within a day or so of this video being posted on YouTube, it’s received almost 10million views and has lead to radio stations fighting over him, we’ll undoubtedly see or hear more from Ted Williams in the near future. The second video is an interview with him on the Early Show, warning, it will choke you up, but do watch it.

Linked In or Locked Out?

I’m not a regular user of Linked in, but I decided to update my profile a couple of days ago and use the service to see if I could find some old contacts I’ve not been in touch with for ages by importing my various address books, 5 minutes later I had 300 plus recommendations, but a large chunk of these were people I’m never likely to interactive with again, so I opted to filter out the noise and only chose those I’m likely to contact in the future.

While trawling through the list and clicking on various contacts I was intrigued how some unlikely connections started to appear between friends, work colleagues and business associates that I would have never thought likely, crossing business sectors, industries and even continents. But when I clicked on some contacts I found their contacts were hidden from view… this is something I can’t fathom, why hide your contacts? the name of the service is a bit of a give away, doesn’t it tell you something, it’s all about being “linked in”… is there some sort of competitive advantage to hiding your contacts? unlikely, as personally I think it could work against you, as by not seeing your contacts I’m less likely to build a good picture of who you really are and who your business associates are… as they say, you can a tell a person by the company they keep. Is it a privacy thing? are you trying to stop me getting spam and requests from unwanted contacts? If so, why bother, I’m more than capable of ignoring requests and filtering linked in emails.

Actually I think it’s a more fundamental than that, I don’t wish to offend anyone by saying this, but I believe it’s something to do with age, (I’m no spring chicken myself I should add), let me explain.

First I’ll use Facebook and my own family as an example, choosing 4 of my relatives at random, ranging in age from 13-25, they have friend and tagged photo totals of
13yr 625 friends, 667 photos
22yr 490 friends, 287 photos
23yr  768 friends, 1,052 photos
25yr 825 friends, 3,61 photos

averaging 677 friends and 1,419 photos, but it’s not just the number of ‘friends’ and photos they have, they also display their dates of birth, their email addresses etc

If I take a look family and friends in the age range of 35-50, myself included, I get averages of 190 friends and 163 photos, quite a marked difference. And this isn’t just a Facebook phenomenon, it’s happens across all social networks, is it because the younger generation are more social, or that they’re using and relying on these systems more, partly yes, but it’s also a markedly different take on privacy, they’ve accepted and in some way embraced the fact that privacy isn’t something you have or something they should concern themselves with in this digital age, it’s not their problem. The more places they have their name, email, age, location, likes, dislikes plastered across the digital domain, the easier life become, choices and recommendations are made for them, friends and families have no problem finding them (they never lose touch in the first place), searching and finding things becomes easier, there’s so much on tap that they spend most of their time filtering what’s pushed at them rather than looking for new things, but again that filtering is done for them the more personal information they put out there, the better the filters work. Firefox announced a few days ago how it’s hoping websites will honour it’s users wishes who switch on their new “Don’t track me” feature in their preferences, hoping to avoid advertisers and online retailers from targeting them and building personalised demographics. This is unlikely to work as it requires the retailers to opt in to the users that opt out, most won’t.

To an older demographic this may sound horrific, they’re giving away too much freedom, we have to stop this happening, it’s as if 1984 is coming to fruition! but hang on a minute, these guys weren’t even born in 1984!

I read all the time bloggers bemoaning the loss of privacy, how we have information overload with too many choices, so we graze snippets of information, rather than sit down for a big meal, that transient use of social networks aren’t an adequate replacement for deeper more substantial real world interactions. I’ve been known to say that a measure of a real vs virtual friend is someone you know you can ask for £50 and they have no problem dipping into their pocket to help you out, try doing that with a 1,000 Facebook friends or Twitter followers, although not impossible.

But what about identity theft? The onus is shifting, it’s down to the banks to come up with more secure ways to protect our money and assets, as they’re liable, using a password, my date of birth or my mothers maiden name is no longer an adequate way to identify me, this information can be easily tapped online, often in the one place, take Facebook as a perfect example, your birthday is likely displayed, if not references and pictures of your birthday will be there… mothers maiden name? again you if you’re linked to your mother, she will likely use her married name, but your uncle (her brother) will be linked to her, plus if she divorced or wants old school friends to track her down, she likely has her maiden name displayed on her profile.

As the recent Wikileaks scandal has highlighted, privacy is dead, once you transpose something digitally, no matter how personal, off the record or secret you think it is, it’s public. Upload something to a website or a blog, then have second thoughts and delete it, you need to accept it’s not really gone, it’s still sitting on a server somewhere and Google is likely caching it too (and yes it will still appear in a search).

The next generation isn’t giving up it’s liberty, they’re not ignorant to it’s importance, they accept this flow of personal information isn’t something to worry about, or a hinderance, it’s quite the opposite, it has it’s advantages, being open and transparent works

Speed Cameras Are Good!

Last Year I posted about the Volkswagon campaign named The Fun Theory, I just read on Digital Buzz that the campaign has since gone on to win the Cannes Cyber Grand Prix for a digitally led integrated campaign, which it won along side Nike’s “Chalk Bot” who took the award for the other digital solutions / digital channels category in the Cyber section.

The Fun Theory was all about generating interest in Volkswagen’s Blue Motion technologies that deliver the same great car performance with reduced environmental impact, and to do this, they found an insight around how “fun” could change human behavior for the better, and this formed The Fun Theory, a campaign that spawned over 700 user generated Fun Theory initiatives along with a number of big viral hits that generated over 20 million YouTube views, with one rushing past 12 million views alone!

Below is the 2009-2010 winner

Did You Know, Shift Happens

As I’m a bit of a closet statistics junkie & as these videos have been bouncing around the web for the past 2-3 years, I thought I’d compile a post with some of the best.

Did You Know? 3.0 (Official Video) -2009 Edition

Did You Know 4.0

Did You Know 4.0 (Convergence)

The Social Media Revolution Fad

Did You Know 2.0 (SHIFT 2008 Edit)

The Social Media Revolution Fad

As I’ve re-quoted before “Statistics are like bikinis. What they reveal is suggestive, but what they conceal is vital“ Aaron Levenstein

This video makes compelling reading/watching, but read between the lines, there’s more to this than meets the eye, major changes are unfolding in the social media environment, information/data/ID aggregation is becoming the new hot potato, the shift is about linking you to the stuff you want to know in a transparent & convenient way.

For more info & a list of quotes & stats go to the socialnomics blog

Also check out a brilliant and ballsy presentation by Marta Kagan entitled What the F**K is Social Media: One Year Later

Also note Marta doesn’t use the that annoying Social Media Expert moniker, she calls herself a Bonafide Marketing Genius, now that’s a great job title! (as long as you live up to it of course, although reading her blog, it looks like she does)

Wave Goodbye to Closed Networks

Google said they’d have something interesting to demo at the Google IO Dev Conference, oh boy they weren’t kidding… Hello to Google Waves!

The Video below is 1.5hrs long, but it’s worth a look, as this will change everything. I’ve been harping on for ages about data aggregation & building open platforms without walls, with API’s for developers & third parties to leverage & integrate with (just like our plans for no paper & ID Gator), well Google have just stepped up to the plate with all their might and done just that… it all works in standard HTML5 & it’s all Open Source Code!!!!

Email, wiki’s, instant messaging, realtime inline document collaboration & creation, blogs, image & rich media sharing, polling, mobile and other stuff I’ve forgotten to mention can all be handled & integrated by Waves.

The way you use Twitter, Facebook, MSN, Skype, Blogs etc is about to change forever, no more proprietary software, no having to log into a specific system to access & update your data, connect & interact with colleagues etc Waves passes all that and allows you to do it from whatever system you want.

Want to connect with everyone you know on Facebook, Twitter, MySpace, AOL, Google, MSN etc without logging into Facebook, Twitter, MySpace, AOL, Google, MSN etc, with Waves you’ll be able to do that.

Why is this so powerful & something that the likes of Facebook should be concerned about? Well you’ll be able to get all the interation of Facebook & connect to all your friends, without ever logging directly into Facebook again! So you never look at their main revenue stream, their adverts! I was writing a blog a few days ago (didn’t get round to fininshing it), where I was saying that Facebook’s biggest threat isn’t from someone like Myspace, Twitter or Google… it will be from the parasites, the small third parties that feed off & leverage it’s systems, these guys can easily create revenue streams that Facebook can’t (or is missing), Google has just made that job easier with Google Waves.

So why would Facebook (or those like Facebook) integrate Waves? Simply put, they will have no choice, the users will want it (see an old post for what I mean)… already Facebook has opened it’s walled garden with Facebook Connect, if Waves could take hold & it’s protocol become the de facto way to collaborate, they’d have no choice but to open up & integrate it… it will be interesting to see if Google actually push this, or like so many of their ideas, invest loads of time in developing the initial idea, then let it stagnate and die… which is a great shame, as it’s only the likes of a giant like Google that could take on the likes of Facebook… which is something they should be bear in mind in reverse, as Facebook continues to amass it’s user base, it will become a force to be reckoned with in Google’s market space, “Search”, for as Amazon has proven, it’s personal recommendations that lead us in purchasing decisions, if Facebook taps into our friends recommendations and “likes”, then we’ll start our searching in Facebook, not Google. A possible future with a Facebook and Bing alliance could cause Google reasons to be concerned.

more info from
wave.google.com
code.google.com/apis/wave (very techie!)
waveprotocol.org

Welcome To The Party

We all use social networks in different ways, some for work, some for play, some for play while at work!? No matter how you use them, you’re going to meet someone that uses the same network differently. The two networks getting most press coverage currently are Twitter & Facebook, both of which have very different ways of connecting you to others on their networks, both having advantages & disadvantages, so you need to use them in very different ways.

Facebook’s greatest advantage is only letting those you know hear what you’re saying, while Twitter’s greatest advantage is allowing anyone to eavesdrop your conversation, so Facebook is connecting you with people you already know, Twitter is connecting you with people you want to know.

One way of looking at it is, Twitter is a night club, Facebook is a house party, so be careful who you let in

What if Facebook was real?

Standard Blog Icon

As they say the great things about standards, is that there’s so many to choose from ; )

With the prevalence of blogging you’d think someone would have come up with a standard icon for blogs by now, well apparently not.

A few months ago I was mulling over the idea that there isn’t a universally recognised, standard blog icon, but I got side tracked by god knows what & forgot all about it until a couple of weeks ago when I found the scribbles in my notepad.

So I opened up illustrator and about 15mins later the icon above popped out. OK, I admit I’ve not created a new standard per se, that takes time, but who knows, in years to come maybe everyone will be using it. As nearly all blogs have the RSS feed option and that’s how a lot of people read them, I’ve based the icon on the standard RSS feed icon.

In any case, here it is, it’s free, it’s yours to own, no restrictions. If you think it’s really cool and you want to let me know, then fine, use the Facebook page link, but in all honestly, if you think it’s that good I’d prefer you told everyone else, go to www.theblogicon.com, link to the Facebook page, link to the Twitter page, I’m really not after the glory, I simply want to see a standard blog icon in use.

So please pass it on, you can even edit & tweak it, even call it you own, for all I care (although if you do want to credit me, then remember to use Bernd’s inspired by icon), I just want to see a standard icon in use, I’m not after the glory, just usability.

Click here for a .zip containing the icon in various sizes in PNG & GIF formats, plus the original Photoshop & Illustrator vector file just click the logo above.

blog-icon-200

UPDATE:
to clarify, the blog icon is registered at Creative Commons as Attribution-ShareAlike http://creativecommons.org/about/licenses/
ie anyone can use it, modify it, pass it on etc, but they must do so with the same rights, ie they shouldn’t charge anyone for it or add any restrictions

you should follow me on twitter here

Seth Godin London Session

A couple of weeks ago I attended a Seth Godin presentation in London, produced by Mark Muggeridge of Evil Genius. I first heard of the event on Triiibes when Mark announced he’d been in discussions with Seth about putting on an event. Having been involved in live events myself for almost 20 years, I offered Mark my assistance in case he needed another pair of hands, which he gratefully accepted. On the day the whole thing ran like clock work, so I wasn’t really required, but I completely lucked out, as I got to spend all morning talking to Seth in the green room while he prepared his presentation & signed some books. Of course, Seth was on good form & inspirational as always.

The audio of the presentation is available here plus as a transcript

Also here’s an archive of a webcast I did with Seth last September

Photo by Claes Gellerbrink

seth-godin-by-claes-gellerbrink-6677-low