Go on admit it, you know you jutted your lips out just then and said “mmm, mmm, mmm satis-fact-shun”
Well maybe you can now… if you have a niggle about something, or want to ask the guys that actually make the products you’re using, check out Get Satisfaction
What better way is there for a company to improve it’s products or services or head off disasters before they happen, than to take part in open discussions directly with their client base. Years ago you’d have paid a research company £,000’s to poll your customers, now you can do it online for pennies! Putting your dirty laundary on display by being transparent & open is the only way to ensure your customer loyalty and build their trust. But you have to become engaged, fobbing them off with pre-written FAQ’s won’t do it, invest your time to engage with them directly, as you’ll earn their respect & gain a follower for life in the process.
