Brendan Mitchell blog

Category: Brands & Marketing

  • Your Identity Matters!

    There are those that label a personal domain name as a vanity domain, but I disagree… having a personalised number plate is vanity, owning a personalised URL is foresight… what’s the difference? I’ll give you an example. In an interview, a young woman of 16 said, I want to more famous than Persil Automatic, that…

  • Dirty Laundry

    We’ve heard it so many times from clients & suppliers… “we’re customer focused… everything we do is with the customer in mind… we’re number one for our clients… you can trust us to deliver… we won’t let you down… yawn yawn etc” Then they proceed to say “But don’t take our word for it, listen…

  • It’s Hammer Time: The Comcast Way

    If ever you needed evidence that web 2.0 is reversing the balance of power into the hands of the consumer, then check out these videos and the www.comcastmustdie.com website. I’ve posted previously how the tide is changing & how companies need to be in there engaging with their customers and protecting their brands, companies ignoring…

  • How To Make People Read My Blog

    In a follow up from my “nobody reads my blog” post (which ironically is now my second most read individual post!?!?), I recently posted on the triiibes forum where a member was asking a question along the lines of “how to write a blog that someone will read?” well the answer is easy, don’t write…

  • Hello I’m a Mac & I’m a PC 1996!

    Apple’s “Hello I’m a Mac & I’m a PC” isn’t as original as you might think. Here’s a jpeg a friend sent me a while back from a 1996 Mac Addict magazine, he sent it to me with the message “isn’t this how you used to look in 1996?” and regrettably I had to say…

  • Faceparty: A different approach to customer service

    I was just reading a post “Jaw Droppers of 2008 – What they’d rather you forgot” on The Register where they recap the most embarasing moments from the past 12 months. The bit about an online community I’d never heard of before named Faceparty, and how they dealt out their customer service is priceless and…

  • Apple Announces Its Last Year at Macworld

    At first this may appear as an irrelevant press release, but upon reflection it’s actually very telling of how media relations are changing in light of social media & web 2.0 plus the effect it’s having on the live events industry. Although Apple appears to rely entirely on it’s website & blanket media advertising for…

  • Stephen Fry on Twitter

    I happened to drop by Stephen Fry’s Twitter stream last night and it really made me chuckle, I could just imagine him sitting there cursing the damned Sony Vaio in front of him. I understand his contempt for the thing, I keep well away from the things (I’ve probably only racked up around 10hrs of…

  • Seth Godin Podcast

    I had the good fortune to arrange a live webcast with Seth Godin, to discuss his latest book. The original idea was by Elizabeth Cook, but as I’ve been doing webcasts since 1999, I said I’d be happy to help out. This was actually recorded on the 12th September, before his book was released, so…

  • Shift Happens, Are You Ready?

    I recently found my notes from a presentation I gave 13 years ago, unfortunately I no longer have the presentation (not that I would have software that could open it now even if I could find it). You need to remember that at the time a 56k modem was considered warpdrive access to that little…