get satisfaction – brendan mitchell

A Road to Nowhere

Posted on April 29, 2009 by brendanmitchell

I was in central London the other day, I was in no hurry to get to my next destination, but it started to rain, so I jumped on a bus. After a couple of stops I noticed a tourist having a hard time getting on the bus. His English was fine, he knew where he […]

Dirty Laundry

Posted on January 6, 2009 by brendanmitchell

We’ve heard it so many times from clients & suppliers… “we’re customer focused… everything we do is with the customer in mind… we’re number one for our clients… you can trust us to deliver… we won’t let you down… yawn yawn etc” Then they proceed to say “But don’t take our word for it, listen […]

It’s Hammer Time: The Comcast Way

Posted on December 31, 2008September 18, 2013 by brendanmitchell

If ever you needed evidence that web 2.0 is reversing the balance of power into the hands of the consumer, then check out these videos and the www.comcastmustdie.com website. I’ve posted previously how the tide is changing & how companies need to be in there engaging with their customers and protecting their brands, companies ignoring […]

Networking or Not Working

Posted on November 14, 2008September 18, 2013 by brendanmitchell

In today’s 24/7 wired world of social networks, web 2.0 & mobile platforms, if you’re business is not networking then you’re not working! Do you have a group or page on a social network such as Facebook? Do you have a Twitter account? Do you have a Blog? Do you have a YouTube Channel? Do […]